IDC Survey Finds Digital Transformation Efforts Are a Key Driver of eDiscovery, Contract Life-Cycle Management, and Enterprise Legal Management Solutions

FRAMINGHAM, Mass. — (BUSINESS WIRE) — July 16, 2020 — International Data Corporation ( IDC) recently published new survey results that explore the current buying trends and preferences for legal technology software within the eDiscovery, contract life-cycle management, and enterprise legal management markets.

"Legal technology companies have seen billions of dollars in investment in recent years. However, there is still a disconnect between buyers and suppliers over what buyers want. Overwhelmingly the answer is easy to use software with strong analytics functionality to help inform and drive data-based decisions. Digital Transformation (DX) has arrived in corporate legal departments in the last few years and it is revolutionizing the practice of law at a corporate level," said Ryan O'Leary, Esq., senior research analyst, Legal, Risk, and Compliance Solutions.

Organizations are investing in legal tech as part of an overall DX strategy and Covid-19 will only expedite this investment. Improved security, efficiency, business growth and demand, and overall organization and digital transformation strategy are the top reasons for adopting legal technology. The survey finds that in eDiscovery, MS Office files are still the bulk of the data collected and will continue to be for the foreseeable future despite the adoption of Slack and other collaboration tools.

Contract Lifecycle Management tools enable real tangible savings benefits for organizations that have deployed one. CLM providers should focus on providing strong implementation services and seamless deployments as those challenges frustrate users the most.

ELM providers should look for greenfield opportunities as most respondents are not interested in replacing their current tool anytime soon; the amount of customization and data contained within them is hard to rip out and replace. Vendors should focus on ease of use as it is a recurring priority for buyers across many software types.

The 2020 U.S. Legal Technology Buyer Survey (IDC #US45856020) examines buying habits and preferences across the major technologies utilized by corporate legal operations departments and buying preferences for eDiscovery software & services, contract lifecycle management (CLM) software, and enterprise legal management (ELM) software. The survey analyzed data from 205 US companies with more than 2500 employees, focusing on manager level employees responsible for legal technology purchase decisions.

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group ( IDG), the world's leading tech media, data and marketing services company. To learn more about IDC, please visit Follow IDC on Twitter at @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights:


Ryan O'Leary
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  • Cyber Security Matters Too July 17, 2020
    Reviewed by 'Felix Gavins'
    Not only is digital transformation a key for enterprise management solutions but so is security especially in ecommerce. As more online stores adopt enterprise management solutions, the need to protect consumers and their information will highly depend on the security measures they can implement since identity fraud and privacy breaches are one of the major concerns. (Source)

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