HP introduces free remote helpdesk for all users in Malaysia to offer support for those working at home

HP limited free remote helpdesk to enable seamless remote working for HP consumer and commercial PC users including small businesses

KUALA LUMPUR, Malaysia, May 29, 2020 — (PRNewswire) — HP Inc. in Malaysia has introduced a limited period-free remote helpdesk support service to help HP small and medium businesses (SMBs) users and consumers adapt to their new work from home requirements and help address their operational issues.

In the absence of regular support and service channels, HP is making this service available to consumer and commercial HP PC users to ensure SMBs and individuals can stay connected and maintain business continuity as they keep working, keep learning and keep going from home.

In the current landscape, millions of SMB owners, staff and consumers now need to work from home. They often face IT related challenges that can be addressed through remote support from trusted business partners like HP Inc.

This limited remote helpdesk service will be available for all HP PC consumers, SMB and enterprise users free of charge only from May 27 to June 26. Users are required to register  here for the limited free 24/7 remote helpdesk support, following which a toll-free hotline number will be sent via email to enable access. The helpdesk will be able to address user PC issues related to general performance, security configuration, connectivity, operating system, media support, mobility, software operation, and installation, among others.[1]

"Now more than ever, businesses and consumers rely on trusted technology providers like HP to provide secure products and services to help them stay connected as they keep working, keep learning and keep going every day. As industry leaders, it is our responsibility in challenging times to go beyond traditional corporate boundaries and help our users as they adapt to this new normal. This 24/7 helpdesk and our customer service support will deliver on the technology needs of HP customers in Malaysia as they strive to work from home without interruption," said Fayza Mohamed Amin, Malaysia Managing Director, HP Inc.

The limited free remote helpdesk service supplements existing nationwide onsite support that HP Inc. provides to its consumer and commercial PC customers. As a trusted, reliable technology partner, HP continues to serve all customers during the conditional movement control order, including those that provide essential government, healthcare, telecommunications, and public utilities services. With the conditional movement control order, HP customer support services are enabled through 24 x 7 WhatsApp chat support, powered by a team of experienced engineers who are well-versed with quick fix solutions on issues that may occur when working from home.

As office workers and consumers continue to work, learn and play from home, HP, in addition to services, provides a range of trusted and secure PC and print innovation to help people to keep working, keep learning and keep going from home. In Malaysia, these include the HP Spectre, HP Elite and HP ENVY laptop series, HP All-in-One Desktops, monitors, as well as the HP LaserJet. For more information on how users can optimize their work and learn from home experiences with bundles from HP, please visit https://store.hp.com/my-en/default/work-from-home-promo

Registering for access to HP limited period free helpdesk support service:

  • Register here to for access
  • Upon registration, a toll-free hotline number will be provided for users
  • Each service registration covers 1 PC and 1 peripheral device (printers are covered as a peripheral device)

For more information on the helpdesk service, please click here or visit HP Malaysia's Online Store or authorized partners and resellers including Lazada and ShopeeCustomers can also contact HP Malaysia at 1800-88-8588 for further general enquiries.

[1] Terms and conditions apply

SOURCE HP Malaysia

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