CES 2020 Survey by CITE Research/Dassault Systèmes: Consumers Want Personalized Products but Won’t Wait for Them and Expect a Cost Benefit for Their Data

  • Survey of 3,000 consumers in the U.S., China and France examines views on personalization in healthcare, mobility, retail, and home and city environments
  • Personalization in healthcare, prioritized over other categories, will require AI, 5G and home assistant technologies to achieve, according to respondents
  • Consumers will pay on average 25.3% more for personalization, but they expect a savings in return
  • Generation X, millennials, and Generation Z are more willing to pay and share data for personalization that brings personal safety, time, monetary benefits

VELIZY-VILLACOUBLAY, France — (BUSINESS WIRE) — January 6, 2020Dassault Systèmes (Euronext Paris: #13065, DSY.PA) today revealed that younger consumers are leading the push for personalization that improves products and services, quality of life and personal safety, and are more willing to pay and share their data to get it. The findings came from a survey of citizens representing the demographics of adults in the U.S., China and France that was conducted in partnership with independent market research firm CITE Research.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20200106005318/en/

Source: CITE Research for Dassault Systèmes (Photo: Dassault Systèmes)

Source: CITE Research for Dassault Systèmes (Photo: Dassault Systèmes)

The survey revealed differences among generations, geographies and technology adoption levels in terms of how consumers view personalization in mobility, healthcare, retail and the home and city environment, how they define personalization, and what they are willing to give up for it. Yet it also confirmed that nearly all consumers already value the importance of personalization, in particular for health and personal safety, and share concerns about how data is collected and managed to achieve it.

Findings from the survey include:

  • Consumers want personalization but don’t want to wait for it. Eighty-three percent of consumers expect products or services to adapt in a matter of moments or hours. Only 21% will wait four or more days for a personalized product or service to be delivered.
  • Consumers are willing to pay on average 25.3% for personalization. In return, they expect to be compensated with an average of 25.6% savings for giving out their data. They are more willing to pay for personalized healthcare; less so for personalized retail.
  • Industry has an opportunity to clearly define personalization. Consumers have a mixed definition of personalization. More than 50% define it as products/services they customize before purchasing, and as products/services selected from a list of options, as well as products/services created based on personal data; 63% of early technology adopters define personalization as the latter.
  • Consumers are most interested in personalized products and services that benefit health, such as personalized preventative health plans based on behavior, and alert systems for falls.
  • Personalization for personal safety is also of interest to consumers, such as products that notify of time-sensitive home emergencies, crime alerts based on location, and sending their location to police during times of safety concerns.
  • Data privacy is a concern for 96% of consumers. Most consumers will only share data they agreed to share in exchange for personalization, yet anonymizing data will make six out of 10 respondents more willing to share. Eighty-eight percent will discontinue a helpful personalized service if they are unsure of how their data is being managed. For 68%, consumer demands will lead to data protection.
  • Artificial intelligence, 5G and home assistants are necessary for personalization. About half of consumers think that 5G, in particular, is very necessary for delivery of personalization in healthcare, while it is seen as less vital in retail.
  • Personalization expectations differ among generations. Generation X1, millennials2 and Generation Z3 are more comfortable sharing data for better personalization and are more likely to agree on the personal safety, time and monetary benefits it brings than baby boomers4 and the silent generation.5 Sixty percent of baby boomers are most excited about personalization in healthcare, 24% of Generation Z about mobility, and 21% of millennials about the environment.
  • Chinese consumers are more enthusiastic about personalization than American and French consumers, but Americans have the highest expectations. More American consumers expect personalized products and services to be commonplace by 2030, and more are willing to pay for them.

“Consumers want experiences with personalization as the differentiator, especially among younger consumers. The solution for manufacturers to capitalize on this trend is to collect, analyze and transform data while addressing concerns for data privacy. Our 3DEXPERIENCE platform enables them to do just that. Using the platform, companies can innovate, design, create and manufacture hyper-personalized products in the most sustainable way,” said Florence Verzelen, Executive Vice President, Industry Solutions, Marketing and Global Affairs, Dassault Systèmes.

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For more information:

About the survey: CITE Research, on behalf of Dassault Systèmes, conducted an online survey among 3,000 adults in the U.S., China and France. The survey was fielded from November 23-December 4, 2019. For a full copy of the survey results, please contact Suzanne Moran: Email Contact.

Dassault Systèmes will demonstrate the transformation of data into personalized experiences at its booth #4623 at CES January 7-10, 2020 in Las Vegas.

Dassault Systèmes’ 3DEXPERIENCE platform, 3D design software, 3D Digital Mock Up and Product Lifecycle Management (PLM) solutions: http://www.3ds.com

About Dassault Systèmes

Dassault Systèmes, the 3DEXPERIENCE Company, provides business and people with virtual universes to imagine sustainable innovations. Its world-leading solutions transform the way products are designed, produced, and supported. Dassault Systèmes’ collaborative solutions foster social innovation, expanding possibilities for the virtual world to improve the real world. The group brings value to over 250,000 customers of all sizes, in all industries, in more than 140 countries. For more information, visit www.3ds.com.

3DEXPERIENCE, the Compass logo and the 3DS logo, CATIA, SOLIDWORKS, ENOVIA, DELMIA, SIMULIA, GEOVIA, EXALEAD, 3D VIA, BIOVIA, NETVIBES and 3DEXCITE are registered trademarks of Dassault Systèmes or its subsidiaries in the US and/or other countries.

1 People born in the 1960s and 1970s
2 People born in the 1980s and 1990s
3 People born in the late 1990s and early 2000s
4 People born between 1946 - 1964
5 People born from the mid-1920s to mid-1940s



Contact:

Dassault Systèmes Press
Corporate / France
Arnaud MALHERBE
Email Contact
+33 (0)1 61 62 87 73

North America
Suzanne MORAN
Email Contact
+1 (781) 810 3774

EMEAR
Virginie BLINDENBERG
Email Contact
+33 (0) 1 61 62 84 21

China
Grace MU
Email Contact
+86 10 6536 2288

India
Santanu BHATTACHARYA
Email Contact
+91 124 457 7111

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