J.D. Power Once Again Recognizes Deltek for Providing “An Outstanding Customer Service Experience”

Herndon, VA, May 07, 2019 (GLOBE NEWSWIRE) -- Deltek, the leading global provider of software and solutions for project-based businesses, announced today that it has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support in 2018.

Developed in conjunction with the Technology Services Industry Association (TSIA), the J.D. Power 2018 Certified Assisted Technical Support Program evaluates overall customer satisfaction and helps technology support organizations increase their efficiency and effectiveness in technical service and support.

Deltek successfully completed an audit of Assisted Support operations and exceeded a benchmark for satisfaction. Customers evaluated Deltek’s performance in factors including:

0_medium_JDPower.png
  Deltek Recognized for Providing an “Outstanding Customer Service Experience” for Assisted Technical Support in 2018


2_medium_Deltek_Logo_Blue_Spot_2017-302x78.jpg


  • Performance of customer support representative or agent
  • Concern, knowledge and resolution
  • Contact duration, transfers and hold time
  • Overall satisfaction with the Assisted Support channel


"We are thrilled to be honored by J.D. Power for the second time! I would like to thank not only our entire Deltek team who bring their focus on customers to work every day, but also to our customers for this wonderful recognition!" said Brian Daniell, Senior Vice President of Customer Care at Deltek. "Deltek has committed to providing its customers with an exceptional experience and we continue to seek better ways to accomplish that. This J.D. Power recognition is a testament to that effort and I’m honored to accept it on behalf of all of Deltek."

About J.D. Power
J.D. Power 2018 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com.

About Deltek
Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 23,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue. www.deltek.com

Attachment

 




Review Article Be the first to review this article

Jobs
Esri Subject Matter Expert for GeoDecisions at New Orleans, Louisiana
Product Manager for Myomo, Inc. at Cambridge, Massachusetts
Senior Civil Design Engineer for Cosmos at Pittsburgh, Pennsylvania
Upcoming Events
AIA Conference on Architecture 2019 at Las Vegas NV - Jun 6 - 8, 2019
ACCELERATE SYNCHRO Conference at Hilton Boston Logan Airport One Hotel Drive Boston MA - Jun 10, 2019
International Conference on Structures and Architecture (ICSA) 2019 at Calouste Gulbenkian Foundation Lisbon Portugal - Jul 24 - 26, 2019
SIGGRAPH 2019 at Los Angeles CA - Jul 28 - 1, 2019
Kenesto: 30 day trial
Bentley:
CADalog.com - Countless CAD add-ons, plug-ins and more.



Internet Business Systems © 2019 Internet Business Systems, Inc.
25 North 14th Steet, Suite 710, San Jose, CA 95112
+1 (408) 882-6554 — Contact Us, or visit our other sites:
TechJobsCafe - Technical Jobs and Resumes EDACafe - Electronic Design Automation GISCafe - Geographical Information Services  MCADCafe - Mechanical Design and Engineering ShareCG - Share Computer Graphic (CG) Animation, 3D Art and 3D Models
  Privacy PolicyAdvertise