Opti-Time 8.4 : a new version of GEOCONCEPT's full web solution to manage apointments, customer services & delivery schedules.

 

Paris, October 26, 2015:  GEOCONCEPT SAS, the leading designer of geographical optimization technologies for professionals, is announcing the launch of Opti-Time 8.4, the new version of its geo-optimized scheduling software suite. A full web solution, Opti-Time manages appointment, customer service and delivery schedules.

From booking appointments to optimizing movements on the ground via the definition and consideration of business constraints, Opti-Time provides mobility decision-makers and operational staff with a comprehensive and customized solution for pinpoint, relevant, rapid and least-cost customer calls.

Version 8.4 of the Opti-Time suite incorporates numerous developments for an even more powerful and intuitive user experience.

The new features (equipment, subcontractors, markers)

Opti-Time 8.4 manages three new objects that make it possible to:

  • Associate a type of equipment with services rendered on specific customer sites with the use of equipment models (reference, stock, affiliation...);
  • Automatically dispatch calls to subcontractors. When the task does not need to be carried out by a company resource, the call is automatically forwarded to a subcontractor;
  • Setting markers. The user can now place markers in the diary that are superimposed on the calls and excluded from optimization. These are informative markers, whether associated with an appointment or not, that can be one-off (telephone review or alerts, for example) or relating to a period (start and end of day, for example).

Improved ergonomics for more flexible and up-to-date use

The user interface features numerous ergonomic improvements, facilitating in particular data manipulation by drag and drop. It is therefore more flexible to use when the user or end customer himself is booking an appointment. It is also easier to allocate a resource to a sector, manipulatecalendar events (for example a technician can easily change his hours following a hold-up), consult pick-lists in the call centre menu and runpersonalized reports.

Opti-Time 8.4 now provides a configuration interface enabling the solution configuration to be populated with a database and to import or export it.

To enable the user to be better informed, interactive notifications are available in the application and the call history is enhanced with additional information.
Moreover, two new modules make light work of adding a direct link to external applications from within Opti-Time.

Connectors to facilitate and automate exchanges with external applications

To ensure an optimal data flow, connectors enable Opti-Time to communicate with external applications:

  • The export connector to the Microsoft cloud solution, Office Calendar 365, ensures a direct feed to the user's diary: exporting appointments and unavailability...;
  • A sophisticated connector enables external management of Opti-Time.
    The user can, for example, initiate a schedule optimization request from his CRM solution and receive the result directly back from it.

New optimization parameters and web services 

Optimization engine performance has been improved and new optimization parameters taken into account: management of un-planning, planning costs, specific management of the first and last journey, selection of the no later than start date of a task…

Moreover, all the Opti-Time services are now available on a REST basis and the existing library is enhanced by four new web services. Opti-Time version 8.4 now incorporates GEOCONCEPT's cartographic web service (world map).

The Opti-Time suite is also now compatible with PostgreSQL.



About GEOCONCEPT :

Created from the merger between GEOCONCEPT, Europe’s leading Geographical Information System publisher, and Opti-Time, which publishes software for professionals, today the GEOCONCEPT Group ranks among the world leaders in enterprise cartographic and optimization applications.  
 
Always at the forefront since it was founded in 1990, GEOCONCEPT combined geographical information and optimization tools to invent geo-optimization, or the optimization of activities by intelligently integrating geographical information into systems. Innovation is always at the heart of the Group's strategy with 25% of its expenditure dedicated to R&D. The benefits of geo-optimization apply to areas as varied as geo-marketing, territory management, crisis management or mobile workforce management… Within each area, the geographical optimization components and solutions can be integrated directly by the clients or by Group partners. 
 
The GEOCONCEPT Group has locations in Paris, Grenoble and Caen as well as foreign subsidiaries: Chennai/India, Geneva/Switzerland, Madrid/Spain, Shanghai/China. Strategic partners also resell the Group's solutions in London/Great Britain, Mexico City/Mexico,  São Paulo/Brazil, Tokyo/Japan…The Group's solutions are available in 7 languages. Today the GEOCONCEPT Group boasts more than 10,000 reference customers at 100,000 geo-optimized resources in 35 countries.
 
Press contact 
Christèle Fernandes


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